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01642 645931
9am - 11pm GMT
7 days a week

Frequently Asked Questions

1. Is our product made of 100% human hair?

Yes, all of our hair products are made of 100% human hair. We guarantee it.

2. Is there any difference of hair colour shades?

Yes, there can be a very small difference in shade, textures, and curl patterns on each shipment.

3. What is your return policy?

For hygiene reasons, please do not open the hair if you are returning it. If you are not happy with your purchase you can return it for a full refund. The claim must be made within 7 calendar days upon receipt of your order but returns must be in its original condition. Please note that Will hold no responsibilities for the hair extensions coloured, cut, texture altered by customers. Any returns without authorization will not be accepted. We highly recommend that you know for sure what you want such as colours, texture and length before you place your order with us. If you are not sure about the colours, texture and length, you may contact us. We are always happy to assist you. Please browse the site and feel free to contact us for further information.

4. What is your privacy policy?

The privacy and protection of your personal information are very important to us. We will not share our customers’ information with any one or any company. Your personal information is only used to process your order only.